Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect your information when you:
visit our website
submit an enquiry
request a quote
book a survey or installation
contact us by phone or email
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Information We Collect
We may collect information you provide directly, including your name, address, email address, phone number, details about your property, and any messages you send us.
We may also collect information automatically through cookies and the following third-party tools: Google Analytics (website usage statistics), Google Ads (advertising and conversion tracking), Google reCAPTCHA (spam and fraud prevention on our contact form), and WhatsApp (if you choose to contact us via our WhatsApp link). This may include your IP address, browser type, device information, pages visited, and time spent on the website. These tools only run with your consent, in line with our cookie banner.
How We Use Your Information
We use your data to respond to enquiries, provide quotes, book surveys and installations, communicate about your booking, manage customer relationships, improve our website and services, maintain internal records, and comply with legal obligations.
We do not sell your data.
Legal Basis
We process your data under contract (to provide quotes and services), legitimate interest (to respond to enquiries and improve our services), consent (for optional cookies or marketing), and legal obligation (for record‑keeping and regulatory requirements).
Sharing Your Information
We do not use subcontractors — all installation, servicing and repair work is carried out by our own in-house engineers. We may share the minimum necessary information with: email service providers, website hosting providers, the third-party tools named above (Google Analytics, Google Ads, Google reCAPTCHA, WhatsApp), and payment processors if applicable.
Some of these providers (including Google and WhatsApp’s parent company, Meta) may process data outside the UK, including in the United States. Where this happens, we rely on legally approved safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent adequacy protections, to ensure your data remains protected.
Data Storage
We store your data securely using encrypted devices, secure email systems, password‑protected calendars, and secure hosting providers. We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
Customer records may be kept for up to 6 years in line with UK legal and accounting requirements. Enquiry data may be kept for 12–24 months for follow‑up and customer service.
Your Rights
Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; restrict or object to how we process your data; request a copy of your data in a portable format; and withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at info@arcasairconditioning.com.
If you are unhappy with how we have handled your data, you also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection, at ico.org.uk or by calling 0303 123 1113.
Data Controller
Arcas Air Conditioning is operated by ARCAS & AIRCONDITION UK LIMITED (Company No. 15679823), registered at 20 Harlequin Close, Isleworth, TW7 7LA, United Kingdom.