Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect your information when you:
visit our website
submit an enquiry
request a quote
book a survey or installation
contact us by phone or email
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Information We Collect
We may collect information you provide directly, including your name, address, email address, phone number, details about your property, and any messages you send us.
We may also collect information automatically through cookies or analytics tools, including IP address, browser type, device information, pages visited, and time spent on the website.
How We Use Your Information
We use your data to respond to enquiries, provide quotes, book surveys and installations, communicate about your booking, manage customer relationships, improve our website and services, maintain internal records, and comply with legal obligations.
We do not sell your data.
Legal Basis
We process your data under contract (to provide quotes and services), legitimate interest (to respond to enquiries and improve our services), consent (for optional cookies or marketing), and legal obligation (for record‑keeping and regulatory requirements).
Sharing Your Information
We may share your information with engineers or subcontractors working on your installation, email service providers, website hosting providers, and payment processors if applicable. Only the minimum necessary information is shared.
Data Storage
We store your data securely using encrypted devices, secure email systems, password‑protected calendars, and secure hosting providers. We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
Customer records may be kept for up to 6 years in line with UK legal and accounting requirements. Enquiry data may be kept for 12–24 months for follow‑up and customer service. You may request deletion at any time.