Company Policies
At Arcas Air Conditioning, we are committed to providing a professional, reliable, and transparent service from your initial enquiry through to installation and aftercare.
These policies explain how we operate and what you can expect when working with us. They help ensure a safe, respectful, and efficient experience for both our customers and our team.
Professional Conduct
We are proud to provide a friendly, professional, and respectful service to every customer.
In return, we kindly ask that our office staff, engineers, and contractors are treated with the same courtesy and respect.
We reserve the right to refuse, suspend, or discontinue quotations, site surveys, installations, servicing, or any other services where our employees or contractors are subjected to abusive, threatening, intimidating, discriminatory, or otherwise inappropriate behaviour.
This policy applies to all forms of communication, including telephone calls, emails, text messages, and in-person appointments.
We greatly appreciate the professionalism and mutual respect shown by the vast majority of our customers.
Health & Safety
The safety of our employees, customers, and members of the public is our highest priority.
Our engineers follow all relevant health and safety procedures while carrying out installations and servicing.
Where a property presents a risk to the safety of our team, we reserve the right to postpone or suspend work until the issue has been resolved.
Site Access
To ensure installations and servicing can be completed efficiently, customers are responsible for providing safe and reasonable access to all agreed work areas.
Please ensure that access routes, indoor installation areas, and outdoor unit locations are clear before our engineers arrive.
Where access restrictions result in delays or additional work, extra charges may apply.
Children & Pets
For everyone’s safety, we kindly ask that children and pets are kept away from the working area while our engineers are carrying out installations or servicing.
This helps prevent accidents and allows work to be completed safely and efficiently.
Protecting Your Property
Our engineers take great care while working within your home or business.
We recommend that valuable, delicate, or sentimental items located close to the work area are moved or protected before our arrival.
Although every reasonable precaution is taken, Arcas Air Conditioning cannot accept responsibility for pre-existing damage or items that have not been moved from the immediate work area.
Quotations
All quotations are prepared using the information available at the time of pricing.
Where quotations are based on photographs, videos, architectural drawings, or customer-provided information, they should be considered estimates until confirmed following a site survey where required.
Should unforeseen site conditions or additional work be identified, any changes will be discussed with you before work proceeds.
Site Surveys
Some installations require a site survey before a final quotation can be confirmed.
Site surveys allow us to assess:
Indoor and outdoor unit locations
Pipework routes
Electrical supply
Condensate drainage
Access requirements
Installation feasibility
This helps ensure every system is correctly designed and accurately priced.
Installation Appointments
Once your quotation has been accepted, an installation date will be arranged.
Customers should ensure the agreed work areas are accessible and that somebody over the age of 18 is available where required.
If circumstances beyond our control prevent installation from proceeding, we will work with you to arrange the next available date.
Product Recommendations
At Arcas Air Conditioning, we carefully recommend products based on reliability, energy efficiency, long-term performance, and manufacturer support.
Unless otherwise requested, we generally recommend Daikin systems, which we believe offer exceptional quality and value.
If you have a preferred manufacturer, we are happy to discuss suitable alternatives.
Warranty & Aftercare
Manufacturer warranties are supplied in accordance with the equipment installed and remain subject to the manufacturer’s terms and conditions.
Our commitment doesn’t end once installation is complete. We are always happy to assist with aftercare, servicing, warranty enquiries, and technical support.
Cancellations & Rescheduling
If you need to rearrange your survey or installation appointment, we kindly ask that you provide as much notice as possible.
This allows us to efficiently manage our engineers’ schedules and minimise disruption to other customers.
Environmental Responsibility
Arcas Air Conditioning is committed to responsible working practices.
Where possible, we recycle packaging and responsibly dispose of waste materials in accordance with current environmental regulations.
We also recommend energy-efficient air conditioning systems to help reduce energy consumption while maintaining comfort throughout the year.
Questions
If you have any questions regarding our policies or any aspect of our services, our friendly team will be happy to help.
Thank you for choosing Arcas Air Conditioning. We look forward to providing you with a professional, efficient, and high-quality service.